Digicel internet outages deprive subscribers of their paid plans

The calculation of consumer losses

When a subscriber buys a daily plan costing 140 gourdes and suffers a service interruption lasting two days, the loss reaches 280 gourdes with no actual access, as the plan expires despite the outage. According to the estimate highlighted by the newspaper, if such a glitch were to hit one million users simultaneously, the total value of the inaccessible service would theoretically amount to 280 million gourdes. This calculation does not come from official financial data from the company or a precise count of those affected, but seeks to illustrate the collective cost of these incidents.

Compensation deemed inadequate

To address complaints, the operator sometimes grants a small amount of megabytes valid only until midnight. Several subscribers consider this compromise paltry compared to the amount spent and the time spent disconnected.

Demands made to the operator

Users are demanding greater clarity in the handling of these technical failures, an improvement in network reliability, and refunds tailored to the exact duration of each outage.